1. INTRODUCTION
This document sets out the privacy policy of Drive IQ Technology Pty Ltd, trading as YOUx (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). We are committed to ensuring the privacy of your information and to complying with the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) age;
(f) date of birth;
(g) credit card or other payment information;
(h) information about your business or personal circumstances;
(i) information in connection with client surveys, questionnaires and promotions;
(j) your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
(k) information about third parties; and
(l) any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including
where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online sign up forms;
(d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn) or otherwise;
(e) interact with our website, services, content and advertising; and
(f) invest in our business or enquire as to a potential purchase in our business.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
4. USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
(a) to provide goods, services or information to you;
(b) for record keeping and administrative purposes;
(c) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
(d) to improve and optimise our service offering and customer experience;
(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
(f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
(g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
(h) to consider an application of employment from you.
We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
5. SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. We endeavour to use commercially reasonable efforts to protect your user information, including personal data from unauthorised access or use, and will promptly report to you (as a user) any unauthorised access or use of such information to the extent required by applicable law. However, we cannot guarantee the security of your personal information.
Upon login, the user permits the system to log all data of received emails even upon exiting the site. Template generated emails are retained in individual user data logs for 420 days till automated deletion. All template generated data is able to be deleted before this time frame upon request by contacting us via the methods listed at the end of this document. The option to clear all user data logged is possible with the offering to unlink emails we remove all login information and clear any inbox emails. This option clears all user data we have stored immediately.
6. LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
8. COMPLAINTS
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
9. DATA RETENTION AND DELETION
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, as described in this privacy policy, or as required by law. This includes retaining your data for as long as you maintain an account with us, and for a reasonable period after your account is closed, to comply with legal obligations, resolve disputes, or enforce our agreements. We collect and retain certain Google user data, including but not limited to your Google account email address and any related authentication tokens, as necessary to provide our services. This data is stored securely and is only used in accordance with this privacy policy.
If you choose to unlink your Google account or delete your account with us, we will take reasonable steps to delete or de-identify your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
You may request deletion of your personal information at any time by contacting us via the details provided in Section 10 of this policy. Upon receiving such a request, we will promptly delete your personal information in accordance with applicable laws and regulations.
10. CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Email: hello@youxpowered.com.au
Our privacy policy was last updated on August 9, 2024
